Written in Golden Gate Park on Friday, December 13, 2012  Thought of the day: it does take more than one person to screw in a light bulb! Just read an article in The Atlantic Monthly, which is quickly becoming one of my favorite magazines. It focused on how some manufacturing might be returning to the

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The Map: Transformed from a Statiic to Evolving Platform This occured to me while watching Dora, the Explorer, and her magical map. Deloitte recently came out with a report discussing the power of combining location data with government information. While the report focuses on the influence this is having on governement services, it also brings

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As the Beatles said: You say you want a revolution Well, you know We all want to change the world You tell me that it’s evolution And many companies say the want to be a media company: Many companies say they are different because they are a media company on the internet or they want

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With the service sector’s share making up 80% of the US economy. I have focused some of my recent interviews on service design and delivery. Namely, how companies plan and organize people to provide better services around its products for its customers.  One of the first companies that came to mind in the service economy is Starbucks,

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Awhile back, I was asked to develop a product strategy for a company that manufactures electronic vehicle charging stations. After my first client meeting, it was clear that they really wanted me to develop a variety of services to be marketed every time a customer interacted with product, most of which would be delivered via

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Recorded on June 1st, 2012, and written up on Virgin America Flight 27 NYC to San Francisco on June 18, 2012 With the Service economy playing an ever-increasing role in both our professional and personal lives, I wanted to focus part of the Future of Work project on people like Jim Spohrer from IBM. Jim

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